Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Customer score. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Access your bills, diagnose faults and manage your package. All TV packages include Sky Q, Sky's revolutionary set-top box. Virgin broadband deals comparison. Broadband for low income families. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Discover the best and worst broadband providers in the UK with our expert reviews. Plus get help on things like wayleave & access agreements. Virgin Media services are only available in eligible Virgin Media network areas. Mobile customers can also use the app to keep on. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. For example: - Virgin Media broadband speeds are among the fastest in the country. Available with M50 broadband or faster. Customers who subscribe to paid services through Virgin Media. TV 360 and home phone not currently available in 2022/23 network expansion areas. However, 30-day rolling contracts come with an upfront fee of £45. Up your average download speed to 362Mbps for 4K. K. It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. Enter your postcode to see if you can get our services. In comparison, 48% of BT speed test results scored above 50 Mbps. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. Last modified on Thu 24 Aug 2023 10. We’re aiming to connect around 4 million extra homes and businesses. The M250 plan will be especially useful if you’re downloading a lot of content, playing online games competitively and. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Virgin's mobile service is available under the Virgin. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. Most Virgin Media deals on contracts of 12 months or more come with a £35 activation fee. New customers can get up. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. WiFi Pods and Boosters. Pay Monthly SIMs; Family Plan; Learn about mobile. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Virgin Media sometimes goes down for customers. If you think you’ve used the incorrect bank account details when paying via bank transfer. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin Media services are only available in eligible Virgin Media network areas. Further exclusions & legal stuff apply. Typical cost is from £26. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. Broadband is a high-speed internet connection that carries data to your digital devices so you can browse, shop, stream and game online. Virgin Media sometimes goes down for customers. According to Ofcom customer service research in 2022, 78% of Virgin Media broadband customers said they were satisfied with the service. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Virgin Media Television. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. Virgin Media has a rating of 1. On your installation day, your engineer will arrive in a. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. 31 Dec. 33 a day and you’ve been paid £830. Virgin Media package. From any other phone: 0345 454 1111. Price details. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Or. Doesn’t include Upload speed add-on; (2) our moneyback WiFi coverage guarantee with. Whether you want a 100MBit/s plus service from Virgin Media or a cheaper option from EE or BT Broadband, you’ll find all of the latest offers at hotukdeals. If you want to discuss your discuss Virgin Media products like TV or broadband, you can contact your Virgin Media customer service team . Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. Reviewers complaining about Virgin Media most frequently mention customer service problems. It's also worth noting that it's one of the pricier providers out there, so you may be able to find an alternative from a company like TalkTalk or Plusnet that includes a phone line, but actually costs less. 12 month or 30-day rolling contracts. When you place your order, we'll let you know. (FTTP) services. Fix your broadband. Other ways to get help. A representative will be available to assist you and address any issues you may be facing. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. 33 a day and you’ve been paid £830. In the UK, Virgin Media offers Voom fibre broadband plans for business, with download speeds of up to 1,000Mbps (1Gbps). You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. deal anytime. Next, tap Check. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). Virgin Media's ultrafast broadband packages combine high-speed. Note that. Contact centres are also affected, it said in a statement on Twitter. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. You might also need to change it if your current package isn’t available at your new address. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. Alongside double mobile data and roaming in 75 countries, new and existing customers who take a Virgin Media broadband service and an eligible O2 Pay Monthly plan will receive a. What could delay your broadband installation? There are several commons reasons for experiencing a delay to your internet installation:Speed test analysis of BT Broadband shows a worse speed range than Virgin Media Broadband, ranking 55th nationally among 96 providers in the UK. I recently left Virgin Media and the process proved time-consuming and stressful. Mon - Fri 9am to 6pm. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Virgin Media's ultrafast broadband packages combine high-speed. £0. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. ADSL: No. Save for Sections A. Switch to eBilling and save yourself £21 a year. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Now, customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever you like. At present around 14. How to change my Virgin Media or Virgin Mobile package by phone. Find the Broadband Best Offer for Your Home. Get more information on the advertised Virgin Media broadband speeds here. Choose. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Excludes broadband faults and broadband network outages. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Switching broadband provider is as easy as 1, 2, 3…. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. The call centre runs from 8am – 9pm Mon-Fri, 8am-8pm Sat, and 8am-6pm Sun. The new fibre phone line is designed to work with the same phones as the old copper line. This acceptable use policy (“AUP”) outlines the principles that govern use of the systems, services and equipment (e. Moving home with Virgin Media. Black Friday 2023 deals. ISPs & The Internet. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. If you’ve got a quick question, you can use our Virtual Assistant service. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Includes a 30-day money-back guarantee so you can try it risk-free. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Available with M50 broadband or faster. Virgin Media services are only available in eligible Virgin Media network areas. You can also end your contract by writing a letter and. Then just connect your various devices to the dongle. Virgin Media provides a router/modem combo unit branded by Virgin Media as the "Hub" to all customers as part of your broadband contract. Simply return to the browser you sent the message in to check and respond. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Pick a category to get started. Empowers digital innovation for education in thousands of schools. It has not so far given any. Service 53. * WiFi hotspots. View Deal. Gaming Support. <link rel="stylesheet" href="/support/help/service-status/styles. At least 30Mbps download speeds in every room or £100 one-off credit. Tue 4 Apr 2023 // 09:20 UTC. Email. Nobody welcomes a price increase, and we get that. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. £38 £30 View Deal. You’ll then be able to use your same old phone to make. A. However, as providers have been found to have missed the deadline to introduce these new rules, you may wish to contact Virgin Media to confirm you are leaving,. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. 99 a month for two years. Virgin Media is the third largest player in that market with a share of 20 percent of subscribers. Speed, usage, customer support and more are just as important when it comes to choosing a broadband provider that’s right for you. Virgin Media engineer installation. All plans are on an 18 month contract length, free set-up and comes with Virgin Media Talk Weekends, so you get broadband and phone services. Early Disconnection Fees- PAYM & SIM Only Contract. css"> <iframe aria-hidden="true" title="GTM" src=". 4 and A. Virgin Fibre Areas only. You'll also receive your contract either by email or by post to check and sign. 50 per month. Perfect for unlimited superfast streaming and browsing. Available with M50 broadband or faster. There’s a network fault in your area. Helps dispense four million medical prescriptions. Restart your services. Virgin Media package. So, a 50 minute broadband, TV and phone. Get a £50 voucher with Virgin Media promo codes for broadband and more. Mon - Fri 9am to 6pm Billing and Sales. At Virgin Media we aim to keep you informed of any updates that may be affecting the services in your area. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. £29. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Contact centres are also affected, it said in a statement on Twitter. Free downloads are available to all new and existing customers. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. Number of inclusive HD channels depends on package. TV 360 and home phone not currently available in 2022/23 network expansion areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If we remove your Volt benefits from your Virgin Media services in accordance with our rights in Sections A. Online chat: You should see the option to start a chat on Virgin Media's website. Date of. Claim up to three (if needed) with our WiFi guarantee. So, a 50 minute broadband, TV and phone. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. It allows you to game online, stream in 4K, and video chat, all at once. See your balance and make quick payments. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. According to Ofcom, the average broadband speed of a home in the UK was 69. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Our , which you can add anytime, start from £2. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. Compare broadband packages. Virgin Media pricing. Mick Down in finglas all morning. Unlike BT and Sky, Virgin Media runs on its own cable network. All our services will be set up so, once you’re in your. Virgin Media customer service number. 2023-09-14 21:07:08. Calling from abroad: 00 353 1 2458000. Getting your. At a PayPoint or Post Office. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Stream plugs into any TV and seamlessly combines live TV, on-demand apps, popular streaming subscriptions and must-watch movies all in. Working hard to help connect the nation, shop our offers and order online. During a vishing call, you may have asked to download. You’ll just need Virgin TV with the Virgin Media: TiVo® Service to enjoy it. on 22-01-2021 21:16. 4K compatible TV/device required to watch Ultra HD. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. With average download speeds of 132Mbps, our M125 Fibre Broadband is one of our cheaper options. We currently reach just over 53% of homes in the UK and we’re expecting that to rise. M100 Fibre Broadband and Virgin Phone: New customers only. Simply press 1 when you get through to the automated menu, and you'll be put. Virgin Media has often upgraded customers’ broadband speeds for free, timed with price rises. My Virgin Media service has been relatively stable in the past few months, but I remember in the past when it was constantly dropping its internet connection, and I want to be prepared for that. Overview. Virgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. After initiating trials of the advanced optical networking technology on its live full-fibre infrastructure towards the end of 2022, UK communications firm Virgin. Virgin Media is one of the UK's leading broadband providers. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access the benefits of Virgin Media. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. Automatic compensation scheme. Make a payment in My Virgin Media. You can find these details at the top right hand corner of your bill. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. In June 2016, BT increased its monthly service fees for ex-broadband customers from £1. If you can get Quickstart, you can choose one of two delivery options. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. 50 £0 View Deal. 2023-09-10 16:23:22. Virgin Media has roughly 3. Fibre: Yes. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Or you may be quicker than average! You won’t be involved the whole time. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. 3. Our M250 Fibre Broadband is more powerful than standard 200Mb broadband (its average download speed is faster by 64Mbps). Available with M50 broadband or faster. Virgin Fibre Areas only. Computer Hardware, Software, Internet + ISP Forums. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. Multiple broadband speed tests over time can show if and when speed fluctuates. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Compare our best broadband deals in your area in seconds with free set up. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. Step 2: Get connected. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Virgin Media has signed up to regulator Ofcom’s voluntary Broadband Code of Practice. 1 technology, is designed to power the next-generation of connected devices – including modern. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Speed. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Virgin Mobile billing. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. Most QuickStart kits have just 6 cables, connectors and powerlines to. Check availability Check availability . 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. DUBLIN, Ireland, September 19, 2023--Virgin Media Ireland is working with Blue Planet, a division of Ciena (NYSE:CIEN), to support the company’s three-year move to a full fibre network, and. Mon-Sat 9am-5pm. €15 a month for 24 months, €34 thereafter. Broadband & Phone. Virgin Media broadband speeds. Make a payment using our dedicated automated payment service on 0800 064 3777 *. When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Virgin Media billing and payments help and support. Once in a while, you might find that your Broadband, TV or Phone service isn't working properly because of planned maintenance work, an unexpected network outage or a fault with your equipment. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Continue to checkout . All of the products on this page are subject to survey, network capacity and a credit check. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Fibre broadband. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. speed; Virgin Media M125:. Booking an engineer is easy with Virgin Media. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. for 9 months then. Leaving Virgin Media. Gaming Support. After finally giving notice, my husband suddenly starting received daily missed calls. Virgin Media Broadband upgrade deals for existing customers. Find out more Has this. Compare our best 350Mb broadband deals and packages in 2022. From a Virgin mobile phone or landline: 150. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. 00 a month. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. Virgin TV 360. 01 EDT. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Internet access and registration required. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. For a one-time fee, Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. Virgin Media's M350 service goes up to a massive 362Mbps, while smaller providers like Gigaclear can even reach download speeds of 900Mbps. It’ll check for connection issues affecting. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. TV 360 and home phone not currently available in 2022/23 network expansion areas. A free WiFi Hub 3. 2Gb Broadband + Loaded TV. It’s easy to switch your TV and landline services too. Sky vs Virgin: broadband customer service. 16+. Networking and WiFi. Although those who do receive excellent speeds, great customer service and a range of. There’s also a text relay service available for free on 18001 0800 052 2164, alongside the option to use a sign language interpreter. No, you can keep using the same phone you’ve always used. TV packages. The company is part of Liberty Global, which is the largest converged video. 3. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Phone line - 5 mins. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. If not, then you can start looking at the next avenue, your local WiFi connection. ie provides answers to all your broadband, TV and Home Phone questions here. The fastest download speed available to most customers on BT will be 67Mb fibre using a regular telephone line. Multiple broadband speed tests over time can show if and when speed fluctuates. Automatic compensation under Ofcom rules is £9. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. for 3 months then £39. Keep everyone online . This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. As part of its pre-Black Friday savings, you can now save on Virgin Broadband’s brilliant M125 package. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. The best times to game online or make big downloads, for example, would be when connection is fastest. Pay your Virgin Media bill on the phone. Switch broadband in three easy steps. Fab Fibre Broadband. Broadband, TV and phone customers should then press 1, mobile customers should press 2. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. Earlier today, even its status page was unavailable, although prior to this readers. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedVirgin Media Broadband review: M50, M125, M250, and M350 fibre broadband. Customer score. It’s a peace of mind guarantee that if something goes. 2Gb Broadband : Minimum period of 24 months applies. A master socket is the main socket for the phone line in your home, not an extension socket. Customers across the country were reporting a complete failure of their broadband service for. At least 30Mbps download speeds in every room or £100 one-off credit. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. Excludes broadband faults and broadband network outages. Virgin Media has roughly 3. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. TV on the go. No setup fee. We’ve taken a closer look at what Virgin Media is offering with. TV. Good offers for new customers. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. wherever there’s WiFi. As a result, you could be on an ultrafast broadband speed that’s more than enough for your needs. 9% network reliability. These are arrival timeslots. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. You can also make your payment on the phone - and you don't even need to talk anyone! Just call our dedicated payment service on 0800 064 3777. This promotion means you won’t pay the usual setup fee of £35. Broadband providers Contact Virgin Media. The best way to cancel Virgin Media is over the phone. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Please enter your email. If you’ve got a quick question, you can use our Virtual Assistant service. Click the Link. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Most standard broadband deals get you average speeds in the region of 10. Virgin Fibre Areas only. Broadband. co.